Delivery Time:
- Expected within 3-5 business days.
- Estimated delivery dates are provided during shopping but are not guaranteed.
- Estimates are based on delivery to capital cities; longer times may apply for remote areas.
- Delays may occur if the payment doesn't go through immediately or is made via bank transfer. Delivery time is calculated from the day payment is received.
Shipping Costs:
- Standard delivery is free of charge with your order only for the launch month (October – November 2023).
- FRECKLE EYEWEAR doesn't cover shipping costs for returns.
- Express and Premium Shipping options are available for faster processing, but they don’t guarantee a specific delivery date.
- For non-mainland addresses, there might be additional customs charges for which FRECKLE EYEWEAR doesn't hold responsibility or offer refunds.
Delivery Service and Insurance:
- Deliveries are made via FEDEX.
- Delivery time can vary based on address.
- Customers are notified by email when their order ships.
- Orders are insured during transit.
- FRECKLE EYEWEAR is not responsible for lost or stolen packages post-delivery.
- If a package is returned due to recipient unavailability, re-delivery costs may be charged.
- For packages damaged during transit, customers should reject delivery and immediately file a claim with the carrier.
Delivery Address:
- Only physical home or business addresses are accepted.
- Shipping to an address different from the billing address requires prior addition of that address with the credit card or financing company.
- Once an order is placed, shipping and billing addresses can't be changed.
- If unavailable during scheduled delivery, customers can contact customer support to potentially reschedule.
Outside Mainland Delivery:
- Orders might be subject to customs, with possible additional charges.
- FRECKLE EYEWEAR does not cover or refund any customs taxes and duties.
