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Delivery Time:

  • Expected within 3-5 business days.
  • Estimated delivery dates are provided during shopping but are not guaranteed.
  • Estimates are based on delivery to capital cities; longer times may apply for remote areas.
  • Delays may occur if the payment doesn't go through immediately or is made via bank transfer. Delivery time is calculated from the day payment is received.

Shipping Costs:

  • Standard delivery is free of charge with your order only for the launch month (October – November 2023).
  • FRECKLE EYEWEAR doesn't cover shipping costs for returns.
  • Express and Premium Shipping options are available for faster processing, but they don’t guarantee a specific delivery date.
  • For non-mainland addresses, there might be additional customs charges for which FRECKLE EYEWEAR doesn't hold responsibility or offer refunds.

Delivery Service and Insurance:

  • Deliveries are made via FEDEX.
  • Delivery time can vary based on address.
  • Customers are notified by email when their order ships.
  • Orders are insured during transit.
  • FRECKLE EYEWEAR is not responsible for lost or stolen packages post-delivery.
  • If a package is returned due to recipient unavailability, re-delivery costs may be charged.
  • For packages damaged during transit, customers should reject delivery and immediately file a claim with the carrier.

Delivery Address:

  • Only physical home or business addresses are accepted.
  • Shipping to an address different from the billing address requires prior addition of that address with the credit card or financing company.
  • Once an order is placed, shipping and billing addresses can't be changed.
  • If unavailable during scheduled delivery, customers can contact customer support to potentially reschedule.

Outside Mainland Delivery:

  • Orders might be subject to customs, with possible additional charges.
  • FRECKLE EYEWEAR does not cover or refund any customs taxes and duties.